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Dear customers,
IFM does not provide its own warranties on Goods and mearly passes on the warrenty provided by the suppliers. So that we can provide the suppliers with the information that they need, prior to you contacting the supplier make sure that you have the following information available.
- Model number
- Serial number
- IFM purchase invoice number / date
As mentioned on our sales invoice, IFM is a distributor of selected brand names. Our warranty limitations extend to the manufactures warranty that applies to those goods.
i. Warranty is supplied during normal working hours - Monday to Friday (Except x'mas & public holidays). Should warranty work be requested outside our normal working hours, an after hours service fee will apply.
ii. A proof of purchase must be supplied prior to any warranty work.
iii. IFM accepts no responsibility for loss or damage due to machinery fault or breakdown.
Pior to contacting any service agent, please check the following trouble shooting procedures:
If unit is un-safe or dangerous in any way, you must turn off or disconnect and discontinue using the unit IMMEDIATELY.
Trouble shooting:
1. Check to see the power is on (Make sure the plug is not out of the wall).
2. If refrigeration unit, check to see if the condensor is blocked with dust, etc. If blocked, turn off unit and vacuum or clean condensor.
3. If unit uses water, example ice maker, make sure water is switched on.
4. For gas appliances check gas is on.
5. If units have safety micro-switches, make sure unit has been assembled correctly after cleaning.
6. If un-sure, disconnect the unit and call a technician.
| Company Name | Contact Number | Brand Names |
|---|---|---|
| Australian Bakery & Pizza | To leave a short message on: 03 9878 6900 and will be called back | IGF, Forni Italia, Atlas, Garbin, OEM, Rollfix, Bull |
| B & S Commercial Kitchen Appliances | 03 9469 4754 | B & S Commercial Appliances |
| Birko Heaters Aust P/L | 1300 724 955 | Birko Branded Appliances |
| Bromic Pty Ltd | 1800 655 212 | Icematic, Jordeau, Bromic |
| Brice Australia Pty Ltd | 03 9888 7125 | Brice Branded Appliances |
| Aerotech | 03 9357 3966 | Canopy service & repairs |
| Comcater / CCE International P/L | 1 800 810 161 | Garland, Frymaster, Lincoln Impinger, Mareno Brema,Rational, Comenda,Trueheat, Mareno, Technomac, Menumaster, Dean, Winterhaulter |
| Cyclo Fans (Aust) P/L | 03 9383 6668 | Canopy motor repairs |
| Hobart | 1300 130 625 | Hobart |
| Exquisite Marketing Australia | 03 9561 1595 | Exquisite Branded Appliances |
| Food Service Machinery | 03 8645 2555 | FSM Branded Appliances |
| Flexirent Capital P/L | 1800 240 102 | Finance services provider |
| Goldstein / Eswood | 02 9604 7333 / 0416 228 453 | Goldstein Branded Appliances, Eswood Branded Appliances |
| ICS Pacific | 03 9706 5115 | ICS Branded Appliances |
| International Catering Equipment | 02 9517 1499 | Anvil, IGP , Inomak, Hamilton Beach Everlasting, Orved Vacuum Sealer |
| LUUS Industries P/L | 1 800 993 168 | LUUS Branded Appliances |
| Lygon Imports P/L | 03 9486 1572 | San Remo Branded Appliances Inox Branded Appliances |
| J.L.Lennard | 03 8598 6300 | XLT Zanussi Henny Penny Taylor Frigomat |
| Moffat P/L | 03 9518 3888 | Blue seal, Waldorf, Baker Perkins |
| Robot Coupe P/L | 02 9478 0300 | Robot Coupe All Food Processor Branded Robot Coupe |
| Roband Australia P/L | 1800 268 848 or 03 9555 2612 | Roband Branded Appliances |
| Semak Sales & Service | 03 9551 5896 | Semak Branded Appliances |
| Sharpline Stainless Steel | 03 9354 0277 | Sharpline Branded Appliances |
| Skope Australia P/L | 1800 121 535 warranty@skope.com.au |
Centaur, Peguses, SK Series, TME Series |
| Stoddart Metal Fabricators | 03 9543 9922 | Koldtech, Woodson, Electrolux, Culinaire |
| Silver Chef | 1800 064 431 | Finance service providers |
| Williams Refrigeration Aust | 03 8787 4747 | Williams Branded Appliances |
| Catering Equipment R Us (Metin Telci) | 0423 077 242 | For all emergency / out of warranty services please call Metin, or email: metin@cateringequipmentrus.com.au |
OUT OF WARRANTY - EMERGENCY SERVICE NUMBERS
NB: Service charges will apply and will be required to be paid at time of service.
For out of warranty items, please call the following numbers:
- V S Refrigeration (Danny) : 0421 636 643
- Joe - Gas Fitter for gas fitting and plumbing problems : 0408 327 854
- Moshi Brothers (Alex) - Canopy repairs services : 0412 231 435
- Coffee Machine Repairs & Services (John) : 0404 886 896
- Barling elements - Elements & Electrical problems: 03 9555 2612
- IFM contact representative : 0412 339 735
- Tim Coolman : 0423646522